I purchased the Ingenuity high chair three years ago, drawn to its promise of lasting and growing with my family. However, I am now deeply disappointed by both the quality of the product and the lack of support from customer service.
Recently, the straps on the high chair tore, and while I understand some wear and tear is to be expected, safety components like straps should be easy to replace—especially for a product marketed to last and grow with a family. I reached out to customer service for assistance, speaking with three different agents. Unfortunately, none were able to provide a helpful solution. Two agents hung up on me, and the third simply suggested I stop using the product altogether, which is not an acceptable option.
As a parent, I expected more from a company that claims to support families and provide solutions for raising children. My experience with Kids2 has been the opposite. I’m more than willing to pay for replacement straps, but no assistance has been offered. It’s frustrating and disheartening to feel unsupported in a situation that impacts my child’s safety.
I hope this feedback is taken seriously and that this issue is resolved soon. The lack of customer care and product quality has made me reconsider any future purchases from this brand.