Exchanges, Refunds & Returns

Within 15 days of the purchase date:

Please get in contact with our team before returning any products they will be able to advise if we are able to accept the return - sales@winkalotts.co.nz

You may return a product that is UNOPENED in NEW condition with ORIGINAL PACKAGING for exchange or a refund less any processing fee we were charged and excluding any shipping cost that was incurred with delivery of the product.

Please note that return shipping back to us will be at your cost. We highly recommend sending items using signature required shipping as we are not reliable for a return until we have received it.

If you need to return something as a result of our error we'll send you the correct product at no charge to you and pay the return shipping cost of the incorrect product.

Refunds will be issued to the same form of payment originally used for your purchase.

If a product is faulty we will meet our obligations under the Consumer Guarantees Act.

Please note we WILL NOT be able to accept returns on any hygiene or safety products including but not limited to - Car seats, Swaddles, Potties, Thermometers ETC unless they are in their original packaging, Unopened and UNUSED

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Straps broke, poor customer support from Kids2

I purchased the Ingenuity high chair three years ago, drawn to its promise of lasting and growing with my family. However, I am now deeply disappointed by both the quality of the product and the lack of support from customer service.
Recently, the straps on the high chair tore, and while I understand some wear and tear is to be expected, safety components like straps should be easy to replace—especially for a product marketed to last and grow with a family. I reached out to customer service for assistance, speaking with three different agents. Unfortunately, none were able to provide a helpful solution. Two agents hung up on me, and the third simply suggested I stop using the product altogether, which is not an acceptable option.
As a parent, I expected more from a company that claims to support families and provide solutions for raising children. My experience with Kids2 has been the opposite. I’m more than willing to pay for replacement straps, but no assistance has been offered. It’s frustrating and disheartening to feel unsupported in a situation that impacts my child’s safety.
I hope this feedback is taken seriously and that this issue is resolved soon. The lack of customer care and product quality has made me reconsider any future purchases from this brand.

Extremely disappointed

Original order one of the items was not in stock it took more than 2 weeks to rectify. The remaining part of the order was not delivered and a green tractor was delivered instead to my 9 month old niece. I have tried contacting customer service with no response therefore very disappointed please avoid using this company and go elsewhere.

Vintage Green Bike

I was able to have my purchase delivered quite fast considering the Xmas period and my last minute order! The bike itself is of great quality and the vintage look is so cool which is what everyone complimented on! I originally ordered the blue/grey but they only had vintage green in stock and the lucky last which I was still fine with!! My soon to be 3 yr old nephew loves it as he isnt confident with pedalling so the balance bike is perfect for him and the fact you can change to also have a 2 wheel bike is also very convenient! He did take a few a go’s to learn and adjust to having no brakes but his own feet but once he learnt that he is all go now and loves it!!

Must have!

This is a must-have. With baby teething, it's been good to wash the pad separately and avoid having the whole carrier wet.

Just perfect!

I do EC and bought this when my baby was 5 months old. We needed a potty for when we were out and about and found this potty with a lid. So convenient! We love it!

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Let customers speak for us