Exchanges, Refunds & Returns

Within 31 days of the purchase date:

You may return a product that is UNOPENED in NEW condition with ORIGINAL PACKAGING for exchange or a full refund (excluding any shipping cost that was incurred with delivery of the product). Please note that return shipping back to us will be at your cost.

You may return a product that has been OPENED if it's in NEW condition with ORIGINAL PACKAGING for exchange or return at our discretion subject to a minimum 20% restocking fee as we can no longer sell it as new (excluding any shipping cost that was incurred with delivery of the product). For health reasons there are products we can't accept for return, e.g. bath products, health products, sleep bags, sleep suits or swaddles etc, this isn't a complete list so please get in touch with us to check first. Please note that return shipping back to us will be at your cost.

If you've opened the product and it's faulty then we'll meet our obligations under the Consumer Guarantees Act.

If you need to return something as a result of our error we'll send you the correct product at no charge to you and pay the return shipping cost of the incorrect product.

For any returns we'll notify you via email once we've received and processed the returned product. Please return products in boxes to avoid damage to packaging.

Refunds will be issued to the same form of payment originally used for your purchase within 3 business days of receipt of your return.

If a product is returned any rewards program points earned on that product at the time of purchase will be debited from your rewards program account.

If the product return leads to a shortfall in your rewards program points then this will be deducted from the refund or credit given for the returned product.

Within 32-93 days of the purchase date:

You may return any product that is UNOPENED in NEW condition with ORIGINAL PACKAGING for exchange (excluding any shipping cost that was incurred with delivery of the product). Please note that return shipping back to us will be at your cost.

Unfortunately if the product has been OPENED we're NOT able to accept it back for exchange.

We're unable to accept any exchanges after 93 days.

If you've opened the product and it's faulty then we'll meet our obligations under the Consumer Guarantees Act.

To ensure the product is suitable for exchange please email us with purchase details and photos of the product prior to sending it back so that we can confirm the exchange in advance. 

Once we've received the returned product and confirmed its condition we'll be able to send out the replacement product that you subsequently order. If the dollar value of your new order is exactly the same as the original order select bank deposit as the payment option. If the dollar value of your new order is less than the original order you'll then have a store credit. If the dollar value of your new order is more than the original order pay for the new order in full and we'll then refund the value of the original order.

If a product is returned for exchange any rewards program points earned on that product at the time of purchase will be debited from your rewards program account and correspondingly rewards program points will be credited to your rewards program account for the product that it's exchanged for.

If the product exchange leads to a shortfall in your rewards program points then this will be deducted from the refund or credit given for the original product.

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★ Reviews ★

Let our customers speak for us.

381 reviews
88%
(336)
8%
(31)
2%
(9)
1%
(2)
1%
(3)
My beloved nappy bag

I bought this for a trip abroad. Love that I can put every essential baby items in it.

Pro: many compartments, light weight, the big drink holder is on the side of the bag so it’s super easy to give a cup to my baby. It’s fit under seat in the airplane. It’s quite easy to find stuff inside as it opens wide-mouth and stays open. Can be hanged with stroller.

Con: The straps always slip out of their alignments when other help me hold it. But it didnt slip out when I carry it yet. If I unzip the backpack, it suddenly springs out. And it needs two hands to close it. Sometimes it’s quite frustrating when you are in a rush with only one free hand.

Anyway, I still think it’s worth my purchase. It still use it sometimes even I didn’t have my baby with me.

Diono radian 3r

Amazing customer service, I ordered the wrong seat initially and when I emailed in explaining what I had done I was replied to in a helpful and understanding manner. Was no issue to change the seat and once the seat came into stock it arrived promptly. Amazing seat and my little boy is over the moon in his new seat. Thank you so much for amazing service and of course for our amazing new seat.

Fantastic

We think all the love to dream items are amazing.

Tri-ang Tuff Trike Replacement Seat

So handy!

Now that I have a second seat added to my pram I've lost the use of the basket below. This caddy is amazing to hold all the important bits like my drink bottle, wallet, phone and keys. Love it!