Shipping - New Zealand

We provide FREE standard shipping (signature required is an extra $2.00) by Aramex Couriers for orders (except rural delivery addresses) within New Zealand over $85 excluding some products to certain parts of NZ and some remote locations.
- For orders below or equal to $85 there is a shipping charge of $4.99 (signature required is an extra $2.00).

We provide FREE rural shipping by Aramex Couriers for orders shipped to rural delivery addresses within New Zealand over $100 excluding some products to certain parts of NZ and some remote locations.
- For orders below or equal to $85 there is a shipping charge of $11.99, for orders above $85 and below or equal to $100 there is a shipping charge of $5.99.

Due to ever increasing courier costs we've had to introduce a minimum order value of $20 excluding any shipping charge.

Please note we're unable to ship to PO Boxes.

Orders are typically shipped within 8 business days, sometimes sooner. We do work hard to get orders out as soon as possible.

Please note that this time frame can be longer over the Christmas/New Year and Easter periods.

We have moved Winkalotts to the Manawatu region and at present no longer offer a pick up option. We will review this over the coming months.

Straps broke, poor customer support from Kids2

I purchased the Ingenuity high chair three years ago, drawn to its promise of lasting and growing with my family. However, I am now deeply disappointed by both the quality of the product and the lack of support from customer service.
Recently, the straps on the high chair tore, and while I understand some wear and tear is to be expected, safety components like straps should be easy to replace—especially for a product marketed to last and grow with a family. I reached out to customer service for assistance, speaking with three different agents. Unfortunately, none were able to provide a helpful solution. Two agents hung up on me, and the third simply suggested I stop using the product altogether, which is not an acceptable option.
As a parent, I expected more from a company that claims to support families and provide solutions for raising children. My experience with Kids2 has been the opposite. I’m more than willing to pay for replacement straps, but no assistance has been offered. It’s frustrating and disheartening to feel unsupported in a situation that impacts my child’s safety.
I hope this feedback is taken seriously and that this issue is resolved soon. The lack of customer care and product quality has made me reconsider any future purchases from this brand.

Extremely disappointed

Original order one of the items was not in stock it took more than 2 weeks to rectify. The remaining part of the order was not delivered and a green tractor was delivered instead to my 9 month old niece. I have tried contacting customer service with no response therefore very disappointed please avoid using this company and go elsewhere.

Vintage Green Bike

I was able to have my purchase delivered quite fast considering the Xmas period and my last minute order! The bike itself is of great quality and the vintage look is so cool which is what everyone complimented on! I originally ordered the blue/grey but they only had vintage green in stock and the lucky last which I was still fine with!! My soon to be 3 yr old nephew loves it as he isnt confident with pedalling so the balance bike is perfect for him and the fact you can change to also have a 2 wheel bike is also very convenient! He did take a few a go’s to learn and adjust to having no brakes but his own feet but once he learnt that he is all go now and loves it!!

Must have!

This is a must-have. With baby teething, it's been good to wash the pad separately and avoid having the whole carrier wet.

Just perfect!

I do EC and bought this when my baby was 5 months old. We needed a potty for when we were out and about and found this potty with a lid. So convenient! We love it!

Let customers speak for us