Shipping - Australia*
All international orders are shipped as GST exempt. Once you select Australia as the ship to country, the 15% GST component added in New Zealand will be deducted from the price of all items added to the shopping cart, to calculate this divide the New Zealand GST inclusive price by 1.15 to get the GST exclusive price.
As of 1 July 2018 orders under AU$1,000 in value are considered GST exempt by Australian customs and no additional GST is payable. (Please check with the Australian Taxation Office for any updates or changes to this AU$ amount or any other possible import charges prior to ordering from us).
Shipping charges are calculated based on the higher of the actual or volumetric weight of products added to the shopping cart, there is no GST component added to the shipping charge.
If you're planning on ordering multiple items please get in touch with us as we can sometimes package items together to save on the total shipping cost. If we can do this we'd then ask you to place the complete order and we can subsequently refund you any saving on the total shipping cost back to your method of purchase.
Most orders are shipped within 1-3 business days after placement of the order. From there shipping time ranges from 3-12 business days to almost every Australian address so you could expect total time taken from when you order to be from 4-15 business days depending on the shipping option (DHL Express or First Global Logistics) you choose.
For tracking of all Australian orders sent through First Global Logistics go to http://track.fgmailconnect.co.nz/, enter your tracking number and click "Track". Please note that capital letters MUST be used to track your order. Email notifications can also be created with First Global Logistics for updates while your order is in transit.
*Subject to restrictions, we may be unable to ship some manufacturers' products out of New Zealand, we'll let you know promptly after the order is placed.