If you'd like to exchange a product from 31-90 days of purchase (we're unable to accept any exchanges after 90 days) you may return any product that is UNOPENED in BRAND NEW condition with ORIGINAL PACKAGING for exchange (excluding any shipping cost that was incurred with delivery of the product). Please note that return shipping back to us will be at your cost.
To ensure the product is suitable for exchange please email us with purchase details and photos of the product prior to sending it back so that we can confirm the exchange in advance. Unfortunately if the product has been OPENED we're NOT able to accept it back for exchange.
If you've opened the product and it's faulty then we'll meet our obligations under the Consumer Guarantees Act.
Once we've confirmed we'll exchange the product for you please place another order and once we've received the returned product and confirmed its condition we'll be able to send out the replacement product.
If a product is returned for exchange any rewards program points earned on that product at the time of purchase will be debited from your rewards program account and correspondingly rewards program points will be credited to your rewards program account for the product that it's exchanged for.
If the product exchange leads to a shortfall in your rewards program points then this will be deducted from the refund or credit given for the original product.